window-replacement-pros.com Privacy Policy

Effective Date: May 1, 2020

window-replacement-pros.com ("One Day") knows that you care about how your personal information is used and shared, and we take your privacy very seriously. Please read the following to learn more about our privacy policy. By visiting our website and utilizing our services, you are accepting the practices outlined in this Privacy Policy.

This Privacy Policy covers One Day's treatment of personal information that One Day gathers when you are on the One Day website and when you use One Day services. It also addresses the information we collect from third party sources to provide the people search services on our site.

1. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information"). In particular, pursuant to the California Consumer Privacy Act ("CCPA") we have collected and disclosed to third parties for a business purpose (as explained below) the following categories of Personal Information within the last twelve (12) months:

Category	Examples	Collected	Disclosed in Last 12 Months	Sold in Last 12 Months
A. Identifiers	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.	Yes	Yes	Yes
B. Personal Information Categories	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.	Yes	Yes	Yes
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	Yes	Yes	Yes
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Yes	Yes	Yes
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	No	No	No
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement (see Cookie disclosure below).	Yes	Yes	Yes
G. Geolocation data.	Physical location or movements.	Yes	Yes	Yes
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	Yes	Yes	Yes
I. Professional or employment-related information.	Current or past job history or performance evaluations.	Yes	No	Yes
J. Non-public education information	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	No	No	No
K. Inferences drawn from other personal information.	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	Yes	No	No
L. Equipment information.	Information about your internet connection, the equipment you use to access our Website, and usage details.	Yes	Yes	Yes

Note: Personal information does not include: (i) Publicly available information from government records; (ii) deidentified or aggregated consumer information; (iii) information excluded from the CCPA's scope, such as health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; or (iv) personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

2. Sources of Information

We obtain the categories of personal information listed above from the following categories of sources:

Directly from consumers when they provide window-replacement-pros with their personal information.
Indirectly from consumers through website usage details collected automatically.
From third parties and affiliates that interact with us in connection with the services we perform.

3. Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

We match your information and service request against our list of service professionals. When you submit a service request through our website, you consent to our providing your personal information and request to the service professionals we match with your request. Sharing this information with service professionals allows them to contact you using the email address or other contact information you provided.
We have other approved contractual partners that fulfill service requests, or that utilize their own service professionals to supplement our network, and we share your information with them, subject to contractual confidentiality restrictions, in order to attempt to provide the services requested.
If you use our services pursuant to a membership with one of our partners, we may share your service request activity information with such partner.
Manage your account and provide you with customer support.
For our marketing purposes in order to offer products and services to you.
For joint marketing with other home improvement services or financial companies to communicate with you via phone or email with regard to partially completed service requests.
For implementation and enforcement of our terms and conditions as stated in our Terms of Use.
For our affiliates everyday business purposes such as to process the transaction that you are requesting and for our affiliates and non-affiliates to market to you.
To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by One Day about our Website users is among the assets transferred.

4. Cookies and Passive Information

When you visit our website, our system tracks the pages you visit, the pages you download, the site you came from and your browser type and software. It also notes your IP address but not your identity. We may also use a cookie on your computer that tracks your use of our website. A cookie is a small piece of data stored on your hard drive. It takes up very little room on your system and helps us estimate the number of persons who use our site and which areas of the website are most popular. The cookie does not provide us with specific personally identifiable financial information about you. You remain anonymous to use as long as your browse the website.

5. Foreign Users

One Day's website is hosted in the United States and are governed by United States law. If you are using the website from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States. The data protection and other laws of the United States might not be as comprehensive or protective of certain rights as those in your country. Under United States law, your information may be subject to access requests from governments, courts, or law enforcement in the United States. By using the website, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Policy and processed in those facilities.

6. Data Retention and Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. You acknowledge and agree that we may retain your information indefinitely.

Please be aware that, although we endeavor to provide reasonable security for user personal information we process and maintain, no security measures can guarantee absolute safety and prevent all potential security breaches.

7. Children's Privacy

This Website is only available to users 18 and over. If you are under the age of 18, please do not provide personally identifiable information of any kind whatsoever.

8. No Third-Party Rights

This Privacy Policy does not create rights enforceable by third parties.

9. Changes

One Day may amend this Privacy Policy from time to time, at its sole discretion. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes to the Privacy Policy, we will notify you by posting an announcement on the One Day website so you are always aware of what information we collect, how we use it, and under what circumstances if any, it is disclosed. For your information, the date this policy was last updated is listed at the top of this page.

10. Contact Us

If there are any questions regarding this privacy policy, you may contact us at info@window-replacement-pros.com.

SUPPLEMENTAL STATE SPECIFIC DISCLOSURES

CALIFORNIA DISCLOSURES

1. Your Rights and Choices

The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. This section describes your CCPA and other California specific rights and explains how to exercise those rights.

Request to Know
A request that a business disclose personal information that it has collected about the consumer over the past twelve months, including : (1) Specific pieces of personal information that a business has collected about the consumer; (2) Categories of personal information it has collected about the consumer; (3) Categories of sources from which the personal information is collected; (4) Categories of personal information that the business sold or disclosed for a business purpose about the consumer; (5) Categories of third parties to whom the personal information was sold or disclosed for a business purpose; and (6) The business or commercial purpose for collecting or selling personal information. You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
Request to Delete
A request that a business delete personal information about the consumer.
Request to Opt-Out
A request that a business not sell the consumer's personal information to third parties.

2. Requests to Know

How
You may submit a Request to Know by calling 800-349-3091 or via email to info@window-replacement-pros.com. We will confirm your request and inform you of any information required to verify the request.
When
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

3. Requests to Delete

How
You may submit a Request to Delete through this link or via email to info@window-replacement-pros.com. We will confirm your request and inform you of any information required to verify the request.
When
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
Third Parties
Request from an authorized agent must include proof of a signed consumer authorization subject to verification from the consumer.

4. Requests to Opt-Out (Do Not Sell Information)

How
You may submit a Request to Opt-Out through this link or via email to info@window-replacement-pros.com. We will confirm your request and inform you of any information required to verify the request.
When
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

5. Additional Request Details

Third Parties
Request from an authorized agent must include proof of a signed consumer authorization subject to verification from the consumer.
Denial of Requests
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us, but if you do not have an account we may need additional information to verify your identity (e.g., a driver's license or passport). We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
In addition, we reserve the right to deny your request for any basis provided for under state or federal law.
Disclaimer
We will process your request to disclose information regarding information collected and/or shared pursuant to the CCPA as to the name submitted by you. Please note that our search will be limited to the name provided, if there are other variations of this name (e.g., spelling, initials, suffix) they must be specified, otherwise they will not be captured in the search.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights.

6. Do Not Track
We do not recognize or respond to browser-initiated Do Not Track signals, as the internet industry is currently still working on Do Not Track standards, implementations and solutions.

7. California Shine the Light
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their 'personal information' (if any, and as defined under applicable California law) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. Any such requests should be submitted pursuant to the Requests to Know procedures above.

8. California Erasure Law
If you are a California resident under the age of 18 and are a registered user of our Services, you may be entitled to request that we remove from our Services content you posted to our services that can be accessed by any other user (whether registered or not). Please note that any content that is removed from our services may still remain on our servers and in our systems. To request removal of content under this provision, please send an email to info@window-replacement-pros.com and provide us with a description of the content and the location of the content on our services, and any other information we may require to consider your request. Please note that removal of content under this provision does not ensure complete or comprehensive removal of the content or information posted on the services by you.

NEVADA DISCLOSURES

Requests to Opt-Out (Do Not Sell Information)
Nevada allows consumers to opt-out of the sale of "covered information" collected through a website or online service. "Covered information" includes: (i) first and last name; (ii) home or other physical address; (iii) email address; (iv) telephone number; (v) social security number; (vi) any identifier that allows a person to contact a consumer; or (vii) other information that is personally identifiable.

1.How
You may submit a Request to Delete via email to info@window-replacement-pros.com. We will confirm your request and inform you of any information required to verify the request.

2.When
We endeavor to respond to a verifiable consumer request within 60 days of its receipt. If we require more time (up to 30 days), we will inform you of the reason and extension period in writing.

3.Third Parties
Request from an authorized agent must include proof of a signed consumer authorization subject to verification from the consumer.

4. Denial of Requests
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

In addition, we reserve the right to deny your request for any basis provided for under state or federal law.

5. Disclaimer
We will process your request to disclose information regarding information collected and/or shared pursuant to Nevada law as to the name submitted by you. Please note that our search will be limited to the name provided, if there are other variations of this name (e.g., spelling, initials, suffix) they must be specified, otherwise they will not be captured in the search.